Our Advocacy team works to delight customers as often and creatively as possible over email, video, phone, in-app messages and more. We're always seeking to better understand and define what it means to deliver great support and customer success guidance.
We're looking for someone to join the team and focus specifically on our Business customers! This person needs to be based in the Americas for time zone purposes. We’d love to meet someone who's excited to build relationships, help customers get the most out of Buffer and partner with them to ensure their social media strategy is successful.
Clear communication, transparency, open-mindedness, empathy and patience are just a few of Buffer's cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Here's a guide on how we strive to communicate with customers.
Buffer is an equal opportunity employer that has the chance to add teammates from anywhere in the world! We're united by Buffer's values, and we celebrate our unique differences.
We hope that you're excited by the possibilities that come with working at Buffer! In addition to our unique culture, we also offer these fun perks and benefits.
💻 Technology: Get hooked up with a laptop to do your best work.
🎼 Learning & development stipend: To encourage our teammates to be their best selves, we offer a small stipend for any course or training they'd like to do.
🤒 Health insurance: We offer health insurance for all of our team members, international or US based.
💰 Salary: Our salary formula adjusts to your cost of living and experience. For this role, the range is $58k - $81k per year.
🏝 Work remotely: Live and work from wherever you feel happiest.
📈 Stock options: Joining the Buffer journey means you can choose to own part of the company.
⛺️ Unlimited time off: Our only policy is that you give yourself a break regularly.
✈️ Retreats: Join us on annual international company retreats! Our last retreat was in Madrid, Spain.
📚 Free books (and Kindle): All you can read, no questions asked.
🍼 Family Leave: If your family grows during your time at Buffer, we recommend taking anywhere from 1-3 months of family leave, regardless of when you joined.
Buffer is a fully distributed team, which means that we’re spread across the whole planet. We have Bufferoos across 15 countries, 11 timezones and 42 cities, scattered around the world to build a better culture and product. As a member in our team, you will work in the place that makes you happy, that inspires you daily, and helps you to become the person that you wish to be.
Answer a few questions about your Customer Advocate experience and what you’d be excited to bring to the team at Buffer.
Friday, January 12th - Friday, February 2nd: Apply to join our team!
Monday, February 5th - Friday, February 9th: We’ll spend time reviewing applications.
Monday, February 12th - Friday, March 2nd: Follow-up interviews with the team.