Buffer is an equal opportunity employer with teammates all around the world. Our team is made up of individuals who hail from startups to the theatre - we value diverse and non-traditional backgrounds, and encourage all those who are interested in joining the journey to apply.
We're aligned through Buffer's values, and we celebrate our unique differences. We value creating a diverse and inclusive work environment and are actively working on building a culture where under-indexed groups are truly welcomed and can flourish.
Clear communication, transparency, open-mindedness, empathy and patience are just a few of Buffer's cultural values. We are looking for a person who understands this culture and will thrive within a team of people passionate about self-improvement, honesty and openness. Here's a guide on how we strive to communicate with customers.
Working at Buffer is collaborative effort built on the foundation of our core values. We try to be “No Ego Doers” who are aware of our assumptions, and joining us means you'll work together with the team in order to test and confirm our ideas. In our career framework, we choose to focus on the journey, the growth and evolution that is a career.
Buffer is a fully distributed team, which means that we’re spread across the planet. We have Bufferoos in 15 countries, 11 timezones and 42 cities around the world to build a great culture and product. You'll work where you're happiest and most productive, in the place that helps you to become the person you wish to be.
We’re looking for a full stack engineer to take a leading role in building out our brand new Administration portal for customer advocates to serve our customers, integrate and maintain product tooling such as AppCues, Customer.io and more, and be part of understanding pain-points and delivering creative solutions for various teams. This may be through building custom tooling using React, Next.js, TypeScript and GraphQL, or through effective use of ‘off the shelf’ integrations. A creative approach and an interest in build vs buy tradeoffs and how best to achieve a given outcome is especially valuable.
We are currently transitioning from a company that offers several separate products to having an all in one solution, and so this team is responsible for integrating the support experience for these different product lines. For example, a user who DMs on Twitter about a problem with Analytics should seamlessly receive the same great support as someone who emails us about a Tweet not sending. To do this, our customer advocates need world class tools that put the information they need from myriad sources at their fingertips.
The initial scope of this role is to improve customer service tooling and customer experience related to product education and advocacy. This team's mission is planned to evolve beyond that too, to include pro-active initiatives like new third-party integration opportunities.
In this role, you’ll report to Colin Ross, Engineering Manager of the Infrastructure Team. Day-to-day you’ll work closely with and be supported by Mick Mahady, Software Engineer, and Amanda Marochko, Head of Strategic Partnerships.
We're looking for the ideal candidate. Not all of these are "must haves" so please take the leap to get in touch, even if you don't feel you meet all criteria!
We hope that you're excited by the possibilities that come with working at Buffer! In addition to our unique culture, we also offer these fun perks and benefits.
💰 Competitive salary: Our salary formula adjusts to your cost of living and experience. For this role, the range is: $101K - $143K USD.
🏝 Work remotely (globally): Live and work anywhere in the world!
💪 Health insurance: We offer health insurance for all of our team members, international or US.
💻 Home office setup: Get a laptop + $500 to set up your home office.
👓 Growth mindset fund: Extra money for learning and development.
⛺️ Minimum vacation: At least 3 weeks/year, with no upper limit.
🤑 401(k): With 3% company match.
📈 Profit sharing: When the company does well, all team members share the profits. We distribute 8-15% of profits annually to the team.
🍼 Family leave: 3 months of family leave for all parents, and more is possible.
✈️ Retreats: When we can, we meet in person for company get-togethers twice per year.
☕️ Working smarter stipend: Get some extra cash for a co-working space or a coffee shop work.
📚 Free books and Kindle: Get a free Kindle and all the free books - digital, physical, and audio - you like, anytime.
⛱ Sabbaticals: Take a 6-week break, fully paid, after every 5 years with Buffer.
Step 1: Getting to know your value (async only). You'll receive an invite to your interview doc so that we can learn more the value you could bring to Buffer.
Step 2: Getting to know your role. You'll chat with team leads so that we can learn more about your background, experience, and achievements.
Step 3: Brief exercise (async only). In this first step of the process, you'll showcase your support skills in a brief exercise.
Step 4: Getting to know your team. You'll chat with potential teammates about what it's like to be a member of the team, and also discuss some of the technical requirements.
Step 5: Getting to know your impact. You'll speak directly with the hiring manager to wrap up your applicant journey and further explore your potential impact at Buffer.
January 12th - February 1st: Apply to join the team, through this page -- no need to check in with us if you don't hear anything back during this time! We'll be getting in touch with applicants throughout this time.
February 1st - February 5th: Interviews with the team -- we'll invite candidates to step 1, and follow up with remaining candidates who will not be moving forward!